Contact Us

This page explains how to contact Casinos Not On Gamstop, what we can help with, and, just as importantly, what we can't. We are an independent information site. We don't run casinos, hold customer accounts or handle payments, so problems with a specific casino need to go to that operator first.

What you can contact us about

Our editorial team is happy to hear from readers about:

• Corrections – a bonus term, payment detail or licence claim that looks out of date or wrong
• Feedback – guides that were unclear, or topics you would like explained, such as wagering requirements or withdrawal checks
• Your experience – what happened when you dealt with a casino we cover, so we can weigh it in future reviews
• Business or partnership enquiries – from operators, software providers or publishers

We can't resolve disputes, recover deposits, release withdrawals or act on your behalf. We also can't confirm the status of any individual account.

How to reach us

Use the contact route shown on this site, such as a contact form or published email address, if one is displayed in the site header or footer. We don't list any details here that we can't verify. To help us reply properly, include:

1. The page address or the name of the casino you are writing about
2. What you believe is wrong, and where you saw it
3. Any supporting evidence, such as the wording of the casino's own terms, with the date you saw it

Please don't send passwords, full card numbers or identity documents. We will never need them.

Correcting a review or a bonus detail

Casino terms change often. Our figures were last checked on 29 September 2026, and offers such as those from Betmica, Kikibet or Betninja can be altered by the operator without notice. Headline offers are advertising. The conditions, including wagering, maximum bets, expiry dates and cashout caps, sit in each casino's own terms, and you should read them before you deposit.

If you spot a mismatch, tell us. We review corrections against the operator's published terms and update the page where the evidence supports it. Our About Us page explains how we research, and our Terms and Conditions set out how this site can be used.

Problems with a casino: where to go instead

If you have a dispute about a bonus, a delayed withdrawal or a verification request, work through this order:

1. Contact the casino's support in writing, so you have a record. Keep screenshots and transaction references.
2. Use the casino's formal complaints procedure, if it has one, and note any stated response times.
3. Check the licensing body named in the casino's terms. Some overseas licensing bodies, including those in Curaçao, may offer limited routes for complaints. Protection is generally weaker than with a UK Gambling Commission licence, and no outcome is guaranteed.
4. Contact your bank or card provider about any payment you don't recognise.

Being open to British customers is not the same as being licensed by the UK Gambling Commission. Operators covered on our non GamStop casinos guide sit outside GAMSTOP, so the UK self-exclusion scheme does not apply to them.

If gambling is causing you harm

Please don't wait for a reply from us. Free, confidential help is available in Great Britain:

• GamCare runs the National Gambling Helpline on 0808 8020 133, with live chat on its website
• GAMSTOP lets you exclude yourself from UK-licensed gambling sites
• Blocking software can stop gambling sites and apps on your devices
• Deposit and loss limits can be set with your bank or with licensed operators

Our Responsible Gambling page covers these tools in more detail. Gambling is for adults aged 18 and over, and it should never be treated as income or a way out of money worries.

Commercial disclosure and independence

Casinos Not On Gamstop may earn commission if you join a casino through our links. Commission does not buy position: rankings reflect our research into terms, payments, games and support. Feedback from operators can prompt a factual correction, but it can't change a rating.

What to expect after you write

We read every message, but we can't promise a reply to each one or a set response time. Factual corrections are usually the quickest to act on. Messages that ask us to intervene in a payout dispute will be pointed back to the routes above.